FAQS

important information

  • Please allow 1/2 hour travel time if driving from downtown Leavenworth.

  • We ask that you arrive 15 minutes early to allow time to fill out waivers and the short walk down to the barn.

  • Closed toe shoes are required to participate.

  • No children under the age of 6 may participate in any horse activities. We’re sorry, absolutely no exceptions regardless of size or experience as per our insurance.

  • We do NOT allow double riding.

  • All children under the age of 12 must be accompanied by an adult.

  • WE HAVE HEIGHT AND WEIGHT RESTRICTIONS. We use a height-to-weight ratio chart to determine if an individual can participate. Please see chart below

  • Each saddle has a small bag attached that can carry a water bottle and phone.

  • No purses or cameras that strap over the body for entrapment safety reasons. We lock up the barn when we leave so you may leave your purse or bag in there or in your car.

  • No expectant mothers please.

  • Our trail rides are walk only unless a private ride is booked and everyone in your group is an experienced rider. If a private ride is wanting to go faster, we do require everyone pass a riding test beforehand demonstrating control of your horse and maintain an independent seat at a trot.

  • Our rides typically have a maximum capacity of 5 when booking online. If interested in a larger group please email us.

  • Helmets are required for all riders under the age of 18 and optional for adults. We provide complimentary riding helmets but we encourage you to bring your own helmet if you prefer. Bicycle, skateboard, ski/snowboard or equine riding helmets are acceptable as long as they fit properly.

  • We sanitize our helmets after every use.

Height and Weight Restrictions

  • We use the Height-to-Weight Proportion Chart shown below to ensure the safety and comfort of both the rider and our horses. It is a tool we use in determining if an individual can sit comfortably within the saddle parameters (seat size and stirrup length) and safely negotiate the terrain in which we ride, while staying balanced in the saddle. We realize the chart is a tool and not a perfect representation of a person’s individual ability, but as per our insurance it is a policy we must strictly adhere to as we strive to keep everyone safe.

heightweight2.JPG
  • Accuracy of heights and weights given upon reservation (give or take 5 lbs) is very important,
    •  and sometimes essential to our ability to fulfill the reservation. We have horses of all sizes and strive to ensure our horses do not carry more weight than they can safely and comfortably carry, but we have limited horses that can carry riders over 200 lbs.
  • If there appears to be a discrepancy of what was listed on your reservation we do reserve the right to check your weight at check in and refuse services without a refund if you fall outside of the height-to-weight restrictions.
    •  Please do not make us get out the scale, it’s awkward for everyone so we appreciate your accuracy.
  • All riders must be able to mount and dismount their horse using a mounting block without assistance. We implement this as a safety precaution in the event of an issue arising with a rider or horse during the ride that would require a rider to dismount on the trail.
  • WE APPRECIATE YOUR UNDERSTANDING AND HONESTY
    • OUR HORSES THANK YOU!

Cancellation policy

  • CANCELLATION AND NO-SHOW POLICIES:

    - In order to receive a refund: Non-private rides must notify us at least 48 hours before your reservation and private rides at least 72 hours in advance.

    • Cancellations/changes that fall outside of our cancellation policy, or no-shows, will be charged the FULL AMOUNT of the ride.

    INCLEMENT WEATHER POLICY

    • - If it is raining and you choose not to go on your ride, we offer a voucher with no expiration date that can be used at a later date of your choosing. We require inclement weather cancellations to be made the same day as your reservation with a MINIMUM OF 2 HOURS ADVANCE NOTICE by text or phone call. Phone number can be found in your confirmation email.

    • - We reserve the right to cancel your horseback ride in the event of extreme inclement weather such as excessive heat, heavy rain, thunder/lightning or high wind advisory. In the event of a forced cancellation we will refund your reservation or try to reschedule your ride when possible.